Payment, Booking, and Cancellation Policy

Welcome to our Booking Policy page!

Here, we’ve outlined everything you need to know about our payment, booking, and cancellation policies to ensure a smooth and hassle-free experience. Whether you’re scheduling a bio-resonance test, a health consultation, or a Zoom call, our goal is to make the process clear and convenient for you. Please take a moment to read through the details, so you know what to expect before booking your appointment. If you have any questions, feel free to reach out—we’re here to help!

Bio-Resonance Testing

Appointments for bio-resonance testing are conducted at Rooms for Therapists' premises. To adhere to their 24-hour cancellation policy, we require a 20% deposit when booking your session. The remaining balance can be paid via cash or card after the session. Changes or cancellations must be made at least 24 hours before the scheduled appointment to receive a full refund. For cancellations made less than 24 hours in advance, the deposit will serve as a cancellation fee.

Your appointment will only be fully confirmed once you receive a separate email with the room number.

Walk-ins for bio-resonance testing are welcome, with payment required in full after the session in cash or by card. Walk-in appointments are subject to availability, and there may be a wait. To check availability in advance, please call +44 7506 223744.

All face-to-face appointments take place between 10 AM and 2 PM. For evening or weekend appointments, please contact us to discuss options.

Health Consultations in the Therapy Room

Health consultations and single follow-up appointments require full payment in advance, as we begin working on your case upon receiving your completed health questionnaire. This preparation forms the majority of the work and requires at least 48 hours before the face-to-face consultation. Please check the event calendar for our location on your chosen day.

If you choose a 3-month or 6-month plan, follow-up appointments will be booked together in the therapy room.

The 24-hour cancellation policy applies to all health consultations and package follow-ups. A £50 cancellation fee will be charged for late cancellations, payable at your next visit via card or cash.

Please arrive on time to ensure a smooth experience for all clients. For optimal results, refer to the "What to Expect?" guidelines.

Zoom Consultations

Zoom consultations require full payment in advance. A Zoom link will be sent to you upon booking. If you encounter any issues, please call +44 7506 223744. Zoom calls can be easily rescheduled if needed and there is no fee for that.

Zoom sessions are conducted in the evenings between 5 PM and 8 PM. For inquiries, contact us at mary@gutresonance.co.uk.